Shipping policy

Shipping charges are non-refundable. Return shipping charges are incurred by the client.

Returns must be sent by domestic mail service (Canadian residents use Canada Post and US residents use US Postal Service). Parcels cannot be returned C.O.D. or with a courier service (i.e. FedEx, UPS etc.).

Clients must fully insure return parcel and provide a Postal Service tracking number.

For U.S. and International returns, mark the parcel as "Canadian Goods Return" on customs forms. Duties incurred by PTBO Northern Originals as a result of mislabelling or marking as "gift" will be deducted from the refund or store credit amount.

PTBO Northern Originals will not refund international duties and taxes.

PTBO Northern Originals will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery.

PTBO Northern Originals reserves the right to reject returns that do not comply with policy.

ONTARIO/QUEBEC of Canada

 

REST of Canada

United States:

WE NO LONGER SHIP TO THE UNITED STATES. As the tariff situation develops, we will continue to keep our American clients up-to-date with our US shipping policy.